FAQ
SHIPPING & RETURNS
How long does an order take to deliver?
Please allow 8–10 business days for processing and delivery. Delivery could take longer if item is out-of-stock.
Can I modify my order after it’s been placed?
Due to our fulfillment and ordering process, we are not able to guarantee any accommodations can be made to an order once placed, including alterations or cancellations but we will do our best to accommodate.
If you need to update any information on your order, email us at info@airemasterhome.com as soon as possible!
How can I check the status of my order?
Be sure to Create an Account, or login, to easily check the status of your order.
After an order has been completed, you will receive a confirmation email from us as well as updates when your order is processed and shipped.
Can I track my package?
Yes, once your package is shipped, you will receive an email including your tracking number.
Click the hyperlinked tracking number to easily track your package or copy & paste it into any search engine and it will direct you to a tracking page.
Didn’t get a tracking number?
Please email us with your order number and someone will get back to you.
What is your shipping policy?
All shipping is free within the continental US. and shipping to P.O. boxes is available.
Read our complete Shipping Policy.
What is your return policy?
If you are not satisfied with your purchase, you can return your item(s) within 30 days of delivery. Only items that have been purchased directly from Aire-Master Home can be returned to Aire-Master Home. Expect 5-7 business days to process a return.
Read our complete Return Policy.
Where does Aire-Master Home product ship from?
All orders are shipped out of our Nixa, Missouri warehouse and distribution center, using both UPS and USPS.
The Aire-Master Home fragrance collection and deodorant cleaners are proudly made in the U.S.
What do I do if I received the wrong order?
If there was an error in your order, please email us. Be sure to provide us with your product order number and an image of the incorrect product and we will correct it.
GENERAL QUESTIONS:
What forms of payment does Aire-Master Home accept?
All transactions are secure and encrypted. We accept payments from Meta Pay, Google Pay, Apple Pay,
Shop Pay and all Debit/Credit Cards like Visa, Discover, American Express, MasterCard and Diners Club.
What is the difference between the Scentscapes® Classic Dispenser and the Scentscapes® Home Diffuser?
The Classic Dispenser uses a fiber bar material scented with Aire-Master fragrance oils, while the new Home Diffuser atomizes Aire-Master fragrance oil through the unit with a more consistent longer-lasting fragrance.
How long will the fragrance oils last in the Home Diffuser?
Oils will last 4 weeks or longer with continual 24/7 use on the highest manual mode.
What kind of space will the Home Diffuser fill?
Every unit covers up to 800 sq feet. Setting the unit to mist longer and more frequent will fill a larger room.
Does the Home Diffuser work on an app?
Yes, search the
or
for: Aire-Master. Click here for the app guides.
Do you offer a refill subscription based on my preferences?
Yes, you can purchase the unit on the product page, and set up the time between refills, as well as change fragrances.
Where to install?
- Install your diffuser near a vent to help loft scent into the air when your air or heat comes on.
- Note how the air flows in your room and install accordingly in a nearby outlet.
- Do not install your diffuser behind furniture.
- Do not install near an outside door where the scent could be drawn out of your space.
- Do not install near an open flame.
How do I clean my diffuser?
Click here for the Scentscapes® manual.
Click here for maintenance tips
PRODUCT INFORMATION
Scentscapes® Home Diffuser – Small to Large Spaces
Our Scentscapes® Home Diffuser works by cold air diffusion combined with air pressure to diffuse oils into a fine mist. We use no heat or water to achieve a consistent lofty fragrance. Every diffuser has three manual settings perfect for a small room. Use the app to create a custom scenting schedule or to increase intensity for a larger room. This unit plugs directly into the wall outlet.
Deodorizers:
ScentScapes® Classic Dispenser – Large Space
The Classic Dispenser works by an internal fan blowing onto a fiber bar material scented with Aire-Master fragrance oils. Each 2-pack of bars lasts up to 4 weeks. The intensity of the fragrance diminishes as the bar drys out. This unit plugs into the wall by a cord and sits on the floor.
D1000 Dispenser – Small Space
The D1000 Dispenser works by an internal fan blowing onto a fiber bar material scented with Aire-Master fragrance oils. Each 2-pack of bars lasts up to 4 weeks. The intensity of the fragrance diminishes as the bar drys out. This is a wall-mount unit that runs on one D battery.
Cleaners
Blue Lagoon is a super-concentrated, multi-purpose liquid deodorizer and cleaner that removes odors.
You-re N Control is a ready-to-use bio/enzymatic liquid deodorizer that removes stains and odors.
ACCOUNT / SUBSCRIPTION
How do I create an account?
Create a Aire-Master Home Account. Simply sign up with an email address and create a password.
Why should I subscribe?
Subscribe and save 10% on refills!
Create an Account. Or simply click the “Subscribe & Save” button while adding items to your cart to be automatically subscribed.
How do I manage my Subscription?
Simply login to your Account Portal to alter your subscription.
From here you can easily:
〇 Review purchase history
〇 Manage subscriptions
〇 Swap or add products
〇 Pause deliveries
Having trouble managing your subscription?
Please email us for assistance.
Alterations must be made to your order within 48 hours of the charge date confirmation email or SMS notifcation that you receive.
How do subscriptions get billed/shipped?
We will also send you email and SMS notifications, where you can easily manage your subscription. Please allow 2 days for processing and 5-7 business days for standard delivery after every billing cycle.
Manage your delivery frequency by logging into your Account Portal.
I forgot my password?
To reset your password, please go to the login page and then click on “Forgot Password”.
Still having trouble logging into your account? Email us
How do I cancel my subscription?
Subscriptions can be canceled at any time. You can cancel or update your subscription in your customer portal.
Samples
Do you have scent samples?
To request a scent card to be mailed to you, email info@airemasterhome.com for information about samples.